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Why Brighter

So why is Brighter Care different?
We started Brighter Care with the intention of delivering the very best quality of care in the home, providing exceptional service to our Customers and a great place for people to work and develop. We aren’t a faceless corporation, or a franchise operation, we are instead a dedicated team who all believe passionately in the care and the service we offer.

In our experience very few care companies have delivered the level of service that we believe Customers have a right to expect. So we’ve brought our hospitality, airline and customer service experience to the care industry.  We have set new benchmarks and standards that our Customers can rely on, and partnered with great care professionals who really know how to deliver every day.

Customer First
We want you to be surprised and delighted at the care and service you receive. We know from experience that our team will serve our Customers with the same level of dedication and respect that we show them.  We invest in our team by providing them with individual training and development plans, helping them to not only serve our customers to the highest possible standards but also to fulfil their own potential.

Partnership Approach
All our Personal Assistants are partners in Brighter Care and therefore take personal ownership for each and every Customer and the service they deliver. We work in a collaborative way and our entire team receives a share in any profits we earn, over and above their salaries.

Open Communication
We base our business on creating trust by being straightforward and open in our communication with our Customers and between ourselves. If you ever have any concerns at all, we will solve them just as quickly as we can.

Most of all we believe that every one of our customers should have the opportunity to have the care, support and service they deserve –The Freedom to Live your Life

Brighter Care is registered with the Care Quality Commission that regulates the provision of health and social care services in England and Wales – our registration number is 1-1348009091.