The Carers have all been lovely and very kind. Mum and Dad are responding very well to their visits.
I would be happy to attend a review in a week when I am visiting. Once again many thanks for all your help and would just like to say how happy we are with your girls and the standard of care that Dad is receiving.
Many thanks to Rasheeda and Jemma and all your staff for what they have been doing for Mum while I’ve been recovering myself. It is very reassuring to know that she is being looked after so professionally and enables me to concentrate on my own recovery.
As I have said to the girls frequently they are outstanding and have provided care above and beyond. I am so grateful you have chosen such intelligent, caring girls.
Thank you for today’s email confirming the arrangements for my Mothers discharge from hospital on Monday. It is a relief to know that you have been able to put appropriate care in place for her. My brother and I are very grateful for your professional expertise and would like to express our sincere thanks for your on-going support. It means we can look forward to a positive return home for our Mother.
I want to thank everyone for their help, I’m extremely happy with the care Mum and Dad have received. Lisa in particular takes a personal interest in their care for which I’m grateful. The carers themselves are excellent, but I’d like to especially mention Charlane whose morning visits are always welcomed by both Mum and Dad, not an easy thing to achieve.
Pat seems to be doing a good job with my Dad, he is starting to like her a lot and she is good at noticing anything which may be going amiss. He also likes Ashley, who has been visiting on Saturdays.
Mum is doing well and enjoys the carers coming along, they are very good with Mum. Caroline is especially good and kind. Please thank all the ladies for the good work they are doing to keep Mum independent and ‘steady’.
All of the Carers are excellent and you are all doing a great job with my Mum. It gives me peace of mind knowing Mum is well cared for. Thank you for paying attention to the detail, which is so important to us.
Thank you to all your staff, especially Kerrie who was a joy to deal with, very approachable and reassuring and a great asset to your company.
To all of you at Brighter Care, we were very impressed by the care and kindness you showed my Mum in her last few months. Thanks so much for your help and support.
We wanted to thank everyone at Brighter Care for all the kindness, care and support you showed our Mum over the last few years of her life. You enabled her to stay independent for as long as possible and to remain in her own home which was so important to her. It was a great comfort for the family to know she was so well looked after.
Marie is an absolute gem. Hugely conscientious and caring, and has struck up a great rapport with my mother. I hope you know how good she is!
“We know our dad is getting the best possible care from a dedicated team.”
“I don’t know how the family would manage without the Brighter Care team – first class care from a lovely team prepared to ‘go the extra mile”
We have no hesitation in offering our unreserved recommendation for Brighter Care. An excellent caring team for whom nothing seems too much trouble. All the extras they do have helped our family so much. And knowing they are there caring for our father gives us peace of mind.The individual PAs are just lovely. The fact that they really do care comes through in everything they do. Kind, efficient and great at communicating with both our parents.
I have to say Sian is absolutely brilliant, she is so caring with our Mum it has taken a lot of pressure off my husband and myself knowing that she is being so well looked after, please don’t ever let her leave !!!!!!
Charlene is very caring, she always does what I want her to do and is always on time.
I am writing to thank all the girls who helped care for my Dad and enabled his last months to be comfortable and in a place he wanted to be. I would especially like to thank Tracy, Charlene and Natalie who my Dad had built up a rapport with.
I would like to thank Natalie for helping me to go out for the first time in a year. I was nervous, but Natalie was supportive and put me at ease.
I would like to compliment Tracy for the excellent care she provides my parents. She has built up an excellent relationship with both of them and I am very pleased she is there to ensure they are looked after.
I am writing to express my appreciation of the support given by the team – they are all so good, especially Charlene, who gave me so much confidence and helped me in so many ways. I will always be so grateful and will never forget the extra help she gave me in such a fond way.
Natalie was fantastic on her visit and nothing was too much trouble. She was fantastic at dealing with the situation she was presented with. I could not have asked for a better.
Just thought I would drop you a line to say how pleased we have been with your services for mum and dad. The staff on the phone (especially on weekends and evenings in emergency situations) and the lovely people you send out have been great.
Special thanks to my team who are very professional and hard working, going the extra mile. They have been very understanding of my needs and a great support to me and my family.
I have to say as an organisation I have been very impressed with the care and attention received right from my first phone call. At every point of contact I have been met with genuine interest and care, and warmth that is very obvious and totally natural. Aside from the actual care and person to person contact the organisation seems extremely well run and managed with information provided being precise and relevant at just the appropriate times. I would not hesitate to recommend Brighter Care to anyone at all, from every aspect of the provision of care.
Tracy who has been with us for almost a year now and is doing an excellent job, she works in a calm and caring professional manner. She has built up a strong relationship with my father and has a clear understanding of his needs and what is expected of her. She has my full respect as she has had do her job at times in a very challenging environment which a lot of people would have walked away from. She has always put my father’s wellbeing first above anything else. I and the other members of the family have built a good relationship up with her and we are completely happy for her to continue in this role looking after our father and we will continue do everything we can to support her.
I just wanted to get in touch with some feedback in regard to Marie. Honestly, I don’t know where to start – she is absolutely incredible! Right from the start we were all nervous about how someone visiting our dad would work. Even after a couple of days, Marie has started to feel like part of the family. Bill, our dad, has taken to her really well – Marie’s genuine interest in Bill’s wellbeing threads through everything she does with him. She cooks for him from absolute fresh for each meal, supporting him with positive affirmative language at each stage of the day, or showing interest in learning as much as she can about him to make him feel comfortable: it’s sincere. She’s so honest with us and has already seen ways to improve the care plans we’d been working with for both our parents. Marie seems to picks things up so quickly, and has already achieved things with our dad that we are amazed at. The “family culture” we have here comes naturally to her and she has poured in so much effort already to pick up all the different points from our parents routine. I really could go on and on, but we feel in very safe hands. For the first time in eight months we feel comfortable allowing someone else to take on some responsibility for both our parents. We really hope she’s as happy with us – this really is hundreds of times better than we could have hoped for.