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FAQs

Why are your carers called Personal Assistants ?

  • Our Personal Assistants are care professionals but thats not all they do.  We look at your requirements in a more holistic way and identify, with you, exactly what support you need to help you become more independent.  We build that into an individual plan for you.  Have a look at our Personal Assistant Services page for more details

What accreditation does Brighter Care have?

  • Brighter Care is registered with the Care Quality Commission (CQC) registration number 1-1348009091. The CQC oversees all care services in England and ensures they provide people with safe, effective, compassionate and high-quality care

What areas do you cover?

  • We offer live-in care nationwide and care in the home in North West & Mid Surrey including all KT, SM and GU21, GU22 and GU23 postcodes.
  • This covers the following areas and the places in between: Addlestone, Banstead, Byfleet, Cheam, Chessington, Claygate, Cobham, Epsom & Ewell, Esher, Old Woking, Oxshott, Ripley, Send, Surbiton, Sutton Walton & Hersham, Weybridge and Worcester Park

How do you select your Personal Assistants?

  • Our Personal Assistants normally come to us through recommendations of customers and other members of our team.
  • All candidates for the role go through a rigorous selection processes to ensure they are qualified for the role and have excellent customer focus.
  • Successful applicants are then DBS and Reference checked.  On joining us all new Personal Assistants go through our Care Quality and Service Induction training and we agree a personal development plan with them.
  • Their performance is regularly assessed by our Care Service Manager.

How much will my care cost?

  • The cost of your care is dependent upon your requirements and we work with you to design your individual Care Service Plan. Once this is agreed then we can advise the total costs and payment options
  • We offer care in the home from one hour up to an including Live-In care and offer a value for money service.

Who do I contact for more information?

  • Please visit our Contact Us page for information on telephone and email